Manage CRIF Credit Framework
for Telco / Media

Find the optimal balance between managing risk and seizing opportunities by improving your customer portfolio performance with targeted and timely next-best-actions.

Drivers

  • Evolving customer and market trends
  • Need for centralized & reliable customer & credit information
  • Track customer risk to anticipate credit and churn mitigation actions

Strategic Responses

  • Maximized customer lifetime value
  • Integrated single view of customer and credit risk
  • Better customer and risk management through portfolio monitoring

Offerings from Strategy to Solutions

Monitoring

  • Monitor portfolios
  • Apply scoring to anticipate customer behavior and assess risk
  • Get alerts and early warnings
  • View financial stress indicators
  • Rely on all available data sources, both internal and external
  • Use integrated tracking & control systems

 

Customer Management

  • Apply customer-centric analysis & evaluation
  • Realign customer segmentation and service models with changing profiles
  • Fine tune targeting algorithms
  • Take ‘Next best’ actions for proactive risk and customer management
  • Use customer Relationship Pricing and Loyalty & Retention schemes

Streamlining

  • Re-engineer business processes to build quick-wins & strategic initiatives
  • Analyze and optimize processes through good governance & tracking
  • Integrate all customer, credit and risk exposure data with full oversight
  • Facilitate risk analysis with automated technology
  • View management dashboards & operational reporting
  • Simulate scenarios with what-if and champion challenger