Wind Hellas gets on the right track to tackle its collection challenges

Collection is an anti-cyclical business. Generally with a slowdown in economic activity, the volumes managed by debt collection departments increase sharply. Therefore, having an optimized collection process becomes a crucial factor for survival in times of crisis.

CLIENT: Wind Hellas, one of the major telcom companies in Greece.

NEEDS:

  • Benchmark performance and practices with the best-in-class
  • Gather smart ideas for quick-win actions and recommendations for long-term improvements
  • Optimize the collection process.

SOLUTION: Design a more streamlined and automated collection process with better performance measurement thanks to enhanced and automated reporting.

RESULTS: Prioritized, concrete actions outlined to improve debt collection performance while taking into consideration best practices in the market.

“Having been impacted by the economic crisis, we realized that we had to improve our debt collection management in order to deal with the unstable economy. We chose to collaborate with CRIF because of its extensive expertise in credit and collection management and its partnership approach. CRIF’s recommendations are helping us to prioritize our actions and improve debt collection performance by considering best practices on the market.”

 

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